At Deals Glass, we take pride in the fact that we are independently owned and operated in a field of increasingly larger chain businesses. While repair and replacement chains may have advantages when it comes to geographical reach and financial leeway for flashy advertising, an independently owned shop has many more advantages that benefit the customer. In a world of mega-stores, many people have forgotten the degree of service and responsibility that was once associated with smaller businesses.
Problems occur at any business (or home for that matter), but the real indication of quality leadership and effective teamwork is how those problems are addressed. We believe that having the owner (someone whose personal reputation is closely associated with the performance of their company), present in the everyday operation of each individual aspect of the shop makes all the difference. When the business owner knows each employee, and that employee’s history with the company and role in daily proceedings, problems can be solved more quickly and efficiently. (more…)