Problems occur at any business (or home for that matter), but the real indication of quality leadership and effective teamwork is how those problems are addressed.  We believe that having the owner (someone whose personal reputation is closely associated with the performance of their company),  present in the everyday operation of each individual aspect of the shop makes all the difference.  When the business owner knows each employee, and that employee’s history with the company and role in daily proceedings, problems can be solved more quickly and efficiently.

We would hate for a customer to leave our shop and tell others about a bad experience with glass repair or windshield replacement.   But that is exactly what will happen if customer satisfaction issues aren’t addressed before they walk out the door – angry customers voice their opinions more loudly than the happy ones.  We recently heard of such an incident at a Raleigh location of a national auto glass chain that was featured on a local news “Troubleshooter” segment.   While no one wants their company’s troubles broadcast on the news,  the unfortunate consequence of sub-standard service is dissatisfied customers with strong opinions about your business.

We strive to make the customer experience not just satisfactory, but pleasant.  Some of the most common complaints in the industry are related to either bad customer relations by employees and management or inattentive, improperly trained technicians.  And while these issues are easily resolved by hiring the right people and giving them the proper training, those simple solutions can be out of reach to the people in charge who are thousands of miles away.

At Deals Glass Services we hope our family atmosphere and friendly, well trained staff will prove to customers that what we lack in quantity gives us the time to focus on the quality of each job we perform.

Chip repair won’t cost as much or take as much time as replacement, but it should still be repaired as soon as possible.  Over just a short period of time moisture and dirt tend to accumulate in the damaged area, making it harder to repair without any visible evidence of the damage.   And without the proper attention things can quickly go from bad to worse.

Even after the initial impact the chip can quickly turn to a crack with the strain of every day driving, especially if there is more than one point of damage. Not only do road bumps and wind pressure act upon the glass while driving, air temperature can destroy a windshield just as easily.   Many times we have had customers come in to replace and windshield that had been chipped and cracked overnight.   Once a chip has spread to a crack longer than an inch or so, it can’t be safely repaired.

One must also remember that the windshield is critical to the structural integrity of the car.   Most of us wouldn’t want to drive ourselves and our families around in a car with frame damage.   So why do we drive around with damaged windshields?