For over 50 years Deals has been dedicated to providing excellent service to the Piedmont area, and we anticipate that our new website will further advance our goal.  With the hopes of making windshield replacement and auto glass repair more easily accessible, we have straightforward contact buttons on each page as well as phone contact information for those who want to speak with a knowledgeable professional immediately.

At Deals’ new site, you can also access information that explains the value of OEM glass and trained, certified auto glass technicians, and why a PGW ProStars shop is best for you and your automobile.  We hope this information can enlighten people to the distinct differences between glass made by the Original Equipment Manufacturer and installed by a certified technician and having aftermarket auto glass installed by an un-certified mobile-only service.

Home owners can also find out more about our residential window repair service and how Deals can remove fog that has developed inside the insulated glass unit.  With the technology of our dual valve moisture prevention system, you’ll be seeing clearly through your affected windows for years to come – guaranteed!

You may need some info about windshield repair and auto glass replacement or you want to find out if you can save with residential window repair.  Come visit the new DealsGlassService.com, find out how we can help you, and get a free quote in minutes!

Unfortunately, waiting is the worst thing you could do.  When the fog is just water, it can be easily removed and the window repaired.  But once that moisture begins to stain the the interior layers of the glass, your options are limited.  Moisture damage is a tricky issue anywhere in the home, and as with other moisture problems, window damage must be handled immediately.  If you wouldn’t let water stand on your family room floor for months, why tolerate it in your windows?

When you call a qualified residential window repair specialist as soon as you notice the seal failure, your window can be repaired, while waiting has so many unintended consequences.  Moisture destroys glass (or just about anything) over time when it never gets a chance to dry out.  It not only stains the window, but eventually begins to etch and erode the glass – you may as well have scrubbed the interior of the glass with a brick.  At that point the only solution is to take what was a perfectly good insulated window to further decay in a landfill.

We can’t beg people enough to contact a professional and save their windows!  It saves you money, preserves the insulating quality of the windows and keeps your glass in your windows and out of a landfill.   And it is always FREE to contact us and ask what Deals can do for your foggy windows.

We hate to hear horror stories of customers who received substandard service on their home or auto glass, whether it be from a big chain or a fly-by-night mobile service.  Part of what many companies miss out on, is having hands on ownership with real commitment to the customer and to safety in their practices and product.

When that owner makes employee satisfaction a priority as well, it not only improves morale in the workplace, it creates a real pride in the company’s workmanship.   When employees enjoy their job and take pride in what they do, the benefits are passed on to the customer in every aspect of their experience with that company.   Happy staff teams make for even happier customers and better all around service experience.

All these points aside, the real difference between Deals and some of those other companies, is that we really enjoy doing a service for our community, and we are committed to doing it right!

Problems occur at any business (or home for that matter), but the real indication of quality leadership and effective teamwork is how those problems are addressed.  We believe that having the owner (someone whose personal reputation is closely associated with the performance of their company),  present in the everyday operation of each individual aspect of the shop makes all the difference.  When the business owner knows each employee, and that employee’s history with the company and role in daily proceedings, problems can be solved more quickly and efficiently.

We would hate for a customer to leave our shop and tell others about a bad experience with glass repair or windshield replacement.   But that is exactly what will happen if customer satisfaction issues aren’t addressed before they walk out the door – angry customers voice their opinions more loudly than the happy ones.  We recently heard of such an incident at a Raleigh location of a national auto glass chain that was featured on a local news “Troubleshooter” segment.   While no one wants their company’s troubles broadcast on the news,  the unfortunate consequence of sub-standard service is dissatisfied customers with strong opinions about your business.

We strive to make the customer experience not just satisfactory, but pleasant.  Some of the most common complaints in the industry are related to either bad customer relations by employees and management or inattentive, improperly trained technicians.  And while these issues are easily resolved by hiring the right people and giving them the proper training, those simple solutions can be out of reach to the people in charge who are thousands of miles away.

At Deals Glass Services we hope our family atmosphere and friendly, well trained staff will prove to customers that what we lack in quantity gives us the time to focus on the quality of each job we perform.

One common method that is available in modern insulated glass windows is filling the windows with Argon or Krypton gas. The problem with this method is that gases can leak out over time.  But amount of time this takes is hotly debated, some saying it is almost impossible for the gas to leak out, while others state that the gas could be gone before the window is installed.  Since the equipment required to test the level of argon in the window (or if there is any) is very cost prohibitive, few people can tell you if your gas has withstood the test of time.

But in the Charlotte area, gas filled windows are not the most effective way to improve energy efficiency, whether or not the gas can last.  There is another alternative which is more appropriate for the warm Carolina climate, called a Low-E coating, which is more effective at reducing solar gain, but the coatings have their own faults.

There are two basic types of Low-E coatings: soft coat and hard coat.  Soft coat can be used only on the inside of the thermopane unit and are much more easily damaged than hard coat.  This means that a window repair process is impossible should the seal ever fail.  Hard coat are more durable but slightly less effective than soft coat, and while they can be retrofitted to existing windows, often the cost of getting a retrofit Low-E hard coat is not worth the energy savings.

While these modifications can slightly improve energy efficiency, we don’t believe it would be wise to replace functional residential windows to gain marginal energy savings.  Even Consumer Reports Blog declares that “It is generally not a good investment to replace windows just for energy-efficiency purposes.”  We are of the opinion that as long as your window seal is intact, one of the most energy saving things Carolinians can do is to close their shades on those hot summer days.

The possibility to save business owners from this plight is what makes Deal Glass Services so thrilled to be providing commercial glass repair to Charlotte and Lancaster area proprietors.   Commercial window and storefront repair can save these businesses from all the issues that make replacement such a painful procedure – including the cost.  After considering the options when faced with fogged commercial glass, repair makes the replacement process seem archaic.

Thermopane repair can be performed in half the time and completely from the inside -  no scaffolding, no crane, no eyesore.  The procedure is largely the same as that used for residential window repair.   The technician drills two small holes in the window and introduces a cleaning agent that eliminates the moisture and any detritus that has made it’s way into the area between the layers of glass.  Once this product is vacuumed out, the technician installs two small valves: a sieve valve and a traditional one way valve.  Not only does this fix the problem, it prevents the issue from recurring and saves a large, expensive piece of glass from a landfill.

With this option now available to Charlotte area property owners, we hope this can help some of those businesses who are struggling to survive, by cutting the cost of dealing with fogged commercial storefronts.  If you are interested in this service, you can contact us in Charlotte/Kannapolis, NC at (704).933.9341 or in Lancaster, SC (803).286.7611 to find out more about how commercial window repair can help your business save without cutting corners.

We like to think that the good reputation we have developed is, in part, due to our dedication to top quality products and service.  We want our customers to know, when they choose Deals, that they can be confident they will get the best possible result.   We don’t mean just the top of the line products or the proficient technicians, but the friendly attitude of a team that enjoys working together to serve the community we love.

A service technician that takes a bad disposition on the job can ruin the day of a customer and ruin the reputation of a business.  We understand that a big part of the customer experience is their interaction with the person providing the service.   Customers can trust that Deals technicians will be knowledgeable and courteous, no technician will be sent on any job without six months on the job experience and NGA certification.

This commitment has earned us a 5-star rating from one of the nations top insurance establishments, as well as preferred provider status for most insurance companies.  None of the advancements we have made as a company would be possible without our dedicated staff and loyal customers.  So next time you need a glass repair or replacement remember that Deals Glass Services would be pleased to make sure you have all the answers you need and the best service in town!

Deals Glass Services can now provide residential window repair as well as replacement of just the glass window pane.  Contact us as soon as you notice the ruptured seal and the telltale “perma-fog”, and we can actually remove the air and moisture from between the two glass panels and give you a good as new appearance.   When you repair  or replace the foggy glass rather than replacing the entire window unit, you save yourself time, money and the hassle of having a hole in your home.

Deals has a new commercial explaining the benefits of repairing or replacing just the fogged glass window pane.

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You can contact us online or by phone to set up an appointment for Deals to come to your home and clear up your foggy windows.

Auto Insurance is an extremely competitive market with so many companies marketing their customer’s annual savings over other companies.  But often you have shopped around and annual savings aren’t making a big difference in your monthly payment.  Then how can you tell the difference in what you get from an insurance provider when you really need them?

As an auto glass shop that works with many different insurance providers every day, we have a clear perception of how each company treats it’s customers and the standards they require of the shops that do the repairs.  We are glad to know that Allstate carefully researched how repair shops that provide excellent customer service and superior repair work can save them frustration in the long run.

With this knowledge, recent internal policies have shifted preference to shops providing the highest quality service over the lowest possible price.  Deals and other shops that provide exceptional service and excellent  repair work have to appreciate the changes.  But the insured should also welcome the fact that an insurance company has taken into account their personal satisfaction with the entire claims experience.  Thanks Allstate!